Privacy Policy 
Effective Date:2026.09.10

1. Overview

2. What Information Do We Collect

3. How We Use Your Information

4. How We Share Your Information

5. Cookies and Related Technologies

6. International transfer of personal information

7. Retaining and Deleting Personal Information

8. Our Policy Concerning Minors

9. Links and Third-Party services

10. Security of Your Information

11. Your Privacy Rights

12. Amendments

13. Contact Us

Appendix. SUPPLEMENTAL TERMS – JURISDICTION SPECIFIC

 

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1. Overview 

KRAFTON, Inc. ("Company", “we”, “our”, or “us”) processes your (“you”, or “user(s)”) personal information in the course of providing all services ("Service(s)"), including but not limited to websites and applications. We comply with applicable laws and regulations in the countries and regions where it conducts business, and establish and disclose the following Privacy Policy ("Policy") in order to protect users' personal information promptly and smoothly deal with the complaints related thereto.  

1) Scope of the Privacy Policy 

We provide and operates various Services, and each Service may have a separate privacy policy. 

This Policy applies to "Redacted” ("Service(s)”),and explains your rights regarding the processing of personal information, as well as how to communicate with us. This does not apply to personal information processed on other companies’ websites or applications linked to the Service. 

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2. What Information Do We Collect 

We will collect and use the following categories that may directly or indirectly provide or operate our Services.  

We may use non-personal information, including data generated during the user's Service usage history (e.g. service information, account activation status, access record, IP address, anti-cheat record, campaign participation history, payout details, language, country, etc.), for purposes such as analyzing the Service usage environment, improving the Service, and to improve the quality of the Service. And when you participate in social features (such as text or voice chatting), the information that you disclose is public information. We may store and access it, and it may be processed or used by other users without notice. 

1) Personal information that you provide directly 

- Name, nickname, email address, social platform information (such as platform name, platform account name, etc.), date of birth, to provide or operate Services 

- Email address and inquiry details when using customer support Services 

- Email address, nickname, gender, age group, postal address, phone number, date of birth, country when participating in promotions, such as events or survey (if applicable) information required for giveaway and/or tax (e.g. name, address, phone number, (if applicable) tax id, etc.) 

2) Personal information we collect automatically 

We collect your personal information automatically as below.  

- User identifier 

- Consent history (i.e. legal document such as Terms of Service, and Privacy Policy, etc.) (such as user identifier, type and version of legal document, consent date and time) 

- Payment Information (such as purchase date, items, etc.) 

- Device information (such as OS version, browser type, language setting, MAC address, etc.) 

- Cookies (more details in Cookies and Related Technologies) 

3) Personal information we collect from other sources 

In accordance with the Services Terms of Service, the use of KRAFTON Player Account and social platform accounts are required to use this Service. We collect your personal information as below. 

- When you log in with KRAFTON Player Account to use the Service, we will use your account information (such as email address, date of birth, (if applicable) external account linking information, and service usage history, nationality, etc.) collected in accordance with the KRAFTON Player Account Terms of Service and Privacy Policy [https://accounts.krafton.com/privacy-policy]. 

- If you link your social platform account while signing up and using for Services, we will use your social platform information (such as platform ID, platform name, profile image, etc.) that is publicly available on the Internet. 

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3. How We Use Your Information 

We process your personal information for the following purposes.  

- To identify users and confirm their intent to use the Service 

- To analyze the Service usage environment and improve usage experience 

- To improve the quality of the Service and develop new services 

- To manage inquiries and requests 

- To support Service failures and stability 

- To prevent illegal or unauthorized use 

- To secure and protect your account 

- To restrict violations of laws and our Terms of Service 

- To notify promotions, such as campaigns, play tests, pre-registrations, updates, and event participation for all services provided by us 

- To provide and manage promotions(i.e. to contact and identify the winner, giveaway, or tax) 

- To analyze and statistics(such as leaderboard, etc.) on Service usage patterns and trends  

- To participate in our official Partnership Programs 

We will notify you of relevant matters and obtain your consent in order to legally process your personal information, but if permitted by applicable laws and regulations in the country or region where we operate its business, your personal information will be processed based on one of the following legal grounds. 

- When necessary to perform a contract with a user or take measures at the user's request in the course of the process of concluding a contract 

- When there are special regulations in the law or it is inevitable to comply with legal obligations 

- When it is deemed necessary for the significant interests of the user or a third party 

- When it is necessary to investigate and take measures to prevent fraudulent registration and use, security, privacy, and restrict violations of laws and our Terms of Service 

- When personal information processing is necessary to pursue legitimate interests of us or a third party within the scope that does not infringe on your privacy rights, interests, and freedom 

- When it is necessary to achieve the legitimate interests of us manifestly superior to the rights of the user. In such cases, processing shall be allowed only to the extent the processing is substantially related to our legitimate interests and does not go beyond a reasonable scope. 

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4. How We Share Your Information 

We use personal information within the scope notified in "3. How We Use Your Information". In principle, we do not use or share any personal information beyond the scope without your prior consent. However, exceptions are made in the following cases. 

1) When there is an obligation to share personal information in accordance with relevant laws and regulations 

- We may provide personal information in accordance with lawful procedures, such as when an administrative agency or investigative agency requests the provision of personal information in accordance with relevant laws and regulations, in the form of a warrant or a written document stamped with the seal of the head of the agency. 

2) When outsourcing certain tasks to third parties 

- We may provide and operate tasks such as cloud computing services, customer support services to third parties for service operation, etc. We have stipulated matters for the safe management of personal information for the relevant trustee, and some of the outsourcing tasks are processed overseas. 

3) Other  

- We may share your personal information where such disclosure is essential to comply with a legal obligation or a lawful data access request, pursuant to a merger, acquisition, reorganization, bankruptcy, or other similar event, with our subsidiary companies (LIST: https://krafton.com/en/studios/) for the purposes described in this Policy, or where you have otherwise provided your consent or at your request. 

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5. Cookies and Related Technologies  

We use cookies, and other technologies to recognize your browser or device, learn more about your interests, and provide you with essential features and services and for additional purposes. Approved third parties may also set cookies and related technologies when you use our Games and Services.   

1) Cookies  

Cookies are small files downloaded to your computer (if your browser is enabled to accept cookies) to track movements within websites and to customize your experience within the website. Most Internet browsers will allow you to erase cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. You should refer to your browser instructions or “Help” screen to learn more about how to manage cookies. Please note, however, that if you block cookies, some portions of our websites may not function properly.  

We do not control cookies in third party ads, and you are encouraged to check the privacy policies of advertisers and/or ad services to learn about their use of cookies and other technology. Ads appearing on our websites may be delivered to you by third-party advertising companies. These companies may use information about your visits to our websites in order to provide advertisements to you and other sites about goods and services that may be of interest to you.  

2) Website Analytics  

We use analytics services on our websites to allow us to record information on the use of this Site and to constantly improve our offering.   

This Site uses Google® Analytics, a web analysis services offered by Google Inc. (“Google”). We may use the following advertising functions of Google® Analytics and collect personal information as provided by Google, and you may withdraw your consent by deactivating such functions in Google’s advertising settings: Remarketing by using Google® Analytics; Google® Display Network Exposure Report; Google® Analytics Demographics and Interests Report; and Integrated service allowing the collection of data through Google® Analytics by using advertising cookies and anonymous IDs.   

More information about Google’s own privacy policy can be found at https://www.google.com/policies/privacy  

If you wish to opt-out from your information or data being used by Google Analytics, you may download the Google Analytics Opt-out Browser Add-on available here: https://tools.google.com/dlpage/gaoptout  

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6. International Transfer of Personal Information 

We provide and operate the Services globally so we may transfer your data directly to other regions (i.e. United States, and Korea) where you are located in. When your personal information is transferred, stored, or processed overseas, we take reasonable measures to protect the privacy of your personal information, including, where appropriate, entering into confidentiality and standard contractual provisions with suppliers. The transfer of personal information overseas is essential for the operation and provision of Services. If refused, the Services cannot be provided. 

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7. Retaining and Deleting Personal Information 

In principle, the personal information is destroyed when the purpose of collecting and using personal information is achieved. Examples of achieving the purpose of collecting and using personal information are as follows: 

- When the user requests withdrawal of membership or deletion of their personal information 

- When we terminate the provision of services 

- When the processing of the inquiries or complaints is completed 

- When the necessary procedures for providing promotions (such as events prize issuance, tax payment processing, etc.) are completed 

When personal information is stored in physical form we will shred or incinerate the forms, or it is stored electronically we will delete using technical measures in a way that the information cannot be copied. However, we may retain your personal information even after you withdraw your account or we have ceased providing Services to you, if it is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud, cheating or abuse, or enforce this Policy or other agreements we may have with you. 

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8. Our Policy Concerning Minors 

This Service is intended for individuals who are at least [12] years old. We do not knowingly collect personal information from individuals under this age. Where required by applicable law, we may permit limited exceptions with verifiable parental or legal guardian consent. If we become aware that personal information has been collected from an individual under the required minimum age without appropriate consent, we will take steps to delete such information in accordance with applicable laws. Parents or legal guardians who believe their child has provided us with personal information may contact us to request deletion. 

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9. Links and Third-Party services 

If you click on a link to a third-party website, including but not limited to advertisements, you will leave our website and go to the website you selected. Since we cannot control the activities of third parties, so we can’t guarantee that they will adhere to the same privacy and security practices as we do. If you visit a third-party website linked to the Service, please check their Privacy Policies of the site before providing personal information. 

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10. Security of Your Information 

We establish and apply the following optimal management, technical, and physical protection measures to prevent the loss, theft, leakage, forgery, alteration or damage of personal information.  

1) Managerial Protection Measures 

- Establishment and implementation of internal management plans, regular employee training, supervision of security compliance of contracted companies, etc. 

- Operation of information security and privacy management systems certified under ISO/IEC 27001 (Information Security Management System), ISO/IEC 27701 (Privacy Information Management System), and ISMS-P (Information Security & Personal Information Management System). 

2) Technical Protection Measures 

- Management of access to personal information processing systems, installation and operation of access control systems, encryption of personal information, installation and operation of security programs, etc. 

3) Physical Protection Measures 

- Access control of server room, data storage rooms, etc. 

4) Implementation of and compliance with the Policy 

- We check the implementation of the Policy and the compliance of the controller, and if any problem is found, we immediately correct and rectify.  

- However, we are not responsible for any problems caused by the leakage of personal information, such as passwords due to your own negligence or problems on the Internet. 
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11. Your Privacy Rights 

You may exercise the following rights at any point in time in connection with your personal information. To exercise such rights, please email us at privacy@krafton.com to request your rights. Please note that at least your email address will be required to submit a request, and additional information may be required so we can verify you. If you exercise your rights via email, you must specify the right(s) you wish to exercise. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. However, we may decline to process requests which are not otherwise required by applicable law. 

1) Right to Know & Right to Access 

You have the right to request the following information from us up to two times within a 12-month period, you can request access to your personal information at any time or you can request us by email. 

a. the categories of personal information that we have collected from you over the past 12 months or since launching this Services, and the specific pieces of personal information we have collected from you; 

b. the categories of sources from which personal information was collected; 

c. the business or commercial purposes for which personal information is collected; 

d. the categories of personal information that we have disclosed for a business purpose or sold during the past 12 months or since launching this Services, and  

e. (if applicable)the categories of third parties to whom the information was disclosed or sold. 

2) Right to Delete  

You have the right to request that the personal information collected from you be deleted. However, we collect minimum personal information from you to provide you a Service. If you ask us to delete required items, you may no longer be able to access or use our Services. To submit your request, please email to us privacy@krafton.com. Some personal information may be exempt from such requests under law. We may still retain your personal information to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud, cheating or abuse, or enforce this Policy or other agreements we may have with you. 

3) Right to Correct  

You have the right to correct your personal information. You can email to privacy@krafton.com.  

4) Right to Non-Discrimination 

You have the right not to be discriminated against for exercising these privacy rights. We will not deny, or offer you different items or services when you request your privacy rights.  

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12. Amendments 

We always post the latest privacy policy through "Privacy Policy" at the bottom of the website. We can change the Policy, and if there is a significant change we will notify you in a way that is easy to understand. If the user does not agree to the changes and does not wish to use the Services anymore, you may withdraw your account. If you continue to use the Services after the changes are notified or posted on the Services, it will be considered as consent to the changed policy. In addition, we will separately request your consent if required by relevant laws. 

You can view the previous privacy policy through the "Effective Date" at the top of this page.  

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13. Contact Us 

If you have any questions about this policy or our processing of your personal information, please contact us at your convenience. We endeavor to fully answer your request in good faith. 

- Name of Chief Privacy Officer: Sukbum Hong 

- Affiliation: Security Dept. 

- Email: privacy@krafton.com 

- Address: Yeoksam Center Field 231, Teheran-ro, Gangnam-gu, Seoul, Republic of Korea 

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Appendix. SUPPLEMENTAL TERMS – JURISDICTION SPECIFIC 

This portion of our Policy applies to residents of the jurisdictions indicated below. In the event of a conflict between the Policy and this section, this section supersedes and controls.  

1. EEA and UK 

If you are located in the European Economic Area (EEA) or the UK, you may lodge a complaint with an applicable data protection authority for your country or region where an alleged infringement of applicable data protection law occurs. You may also submit a request to exercise your rights with our representative. This representative is only for EEA or the UK residents. If a user residing in another country submits a request, the response time may vary depending on the data protection laws of that country. 

Our representative in the EU is VeraSafe Netherlands BV, located at Keizersgracht 555, 1017 DR Amsterdam, Netherlands. To contact, please use the form available here: https://verasafe.com/public-resources/contact-data-protection-representative. 

Our representative in the UK is VeraSafe United Kingdom Ltd., located at 37 Albert Embankment, London SE1 7TL, United Kingdom. To contact, please use the form available here: https://verasafe.com/public-resources/contact-data-protection-representative. 

If we transfer your data outside of the EEA to a country that is not recognized by the European Commission as ensuring an adequate level of data protection, we endeavor to apply suitable measures to safeguard your personal data in accordance with applicable data protection and privacy laws. These safeguards may include data transfer agreements implementing the most recent standard contractual clauses (a form of data transfer agreement pre-approved by the European Commission as providing adequate safeguards for personal data). You may ask for a copy of such appropriate measures by contacting us as set out in this Policy. We otherwise transfer personal data with consent; to perform a contract with you; or to fulfill a compelling legitimate interest in a manner that does not outweigh your rights and freedoms. 

2. United States 

1) Privacy Rights for United States Users 

Several U.S. states provide their residents with rights to: 

a. Confirm whether we process their personal information; 

b. Access and delete certain personal information; 

c. Take their data from one location to another (data portability); 

d. Opt-out of personal data processing for targeted advertising and sales; 

e. Correct inaccuracies in their personal information, taking into account the information’s nature and processing purpose; and 

f. Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects. 

To exercise any of these rights submit a request form. To appeal a decision regarding a consumer rights request, follow the instructions in the written notice we will provide to you. 

Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out right may submit a request to this designated address: (e-mail: privacy@krafton.com). However, please know we do not currently sell data triggering that statute’s opt-out requirements. 

2) California 

If you are a California resident, you may have additional rights as detailed below.  

Within the preceding 12 months, we have collected or disclosed the following categories of personal information about you  

a. Identifiers, such as name, nickname, social platform information (platform name, platform account), language settings, etc. 

- How collected: When you access or use our Services, we collect this directly or indirectly from you. 

- How disclosed: With affiliates, subsidiaries, and service providers (e.g., cloud storage service provider, customer service provider) 

b. Characteristics of protected classifications such as language settings, etc.  

- How collected: When you access or use our Services, we collect this directly or automatically from you. 

- How disclosed: With our affiliates, subsidiaries, and service providers (e.g., cloud storage service provider, customer service provider) 

c. Internet or other network activity, such as browsing behavior while using our Services (e.g., browser type, OS version, etc.), identifiers such as IP address. 

- How collected: When you access or use our Services, we collect this automatically. 

- How disclosed: With our affiliates, subsidiaries, and service providers (e.g., cloud storage service provider, customer service provider) 

d. Geolocation information obtained by IP address. 

- How collected: When you access or use our Services, we collect this automatically. 

- How disclosed: With our affiliates, subsidiaries, and service providers (e.g. cloud storage service provider, customer service provider,). 

e. Commercial information, such as payout details, etc. 

- How collected: When you purchase items in Services, we collect this automatically. 

- How disclosed: With our affiliates, subsidiaries, and service providers (e.g., cloud storage service provider, customer service provider) 

f. Audio, electronic, visual, thermal, olfactory, or similar information such as profile image (when you link in with a social media account), etc. 

- How collected: When you access or use our Services, we collect this automatically. 

- How disclosed: With our affiliates, subsidiaries, and service providers (e.g., cloud storage service provider, customer service provider) 

We determine the retention duration for each of the categories of personal information listed above based on our business or commercial purposes for obtaining the information, our legal or regulatory requirements applicable to such information, and in relation to litigation or to protect our rights. 

- Your California Privacy Rights 

You may exercise the following rights some rights are described in “11. Your Privacy Rights” at any point in time in connection with your personal information. To exercise such rights, please email us at privacy@krafton.com to request your rights.  

Please note that at least your email address will be required to submit a request, and additional information may be required so we can verify you. If you exercise your rights via email, you must specify the right(s) you wish to exercise. 

We will verify your identity and respond to your request within 45 calendar days. If necessary, we may take up to an additional 45 days to respond, for a maximum total of 90 days from the day the request is received, in which case we will notify you to explain the reason for the delay. 

> Right to opt-out of Selling and Sharing 

You have the right to opt-out of the selling and sharing of your personal information as defined by California law by requesting that your personal information not be sold or shared in any form. With respect to targeted advertising, you can control the sharing of your personal information for targeted advertising purposes through our website by opting out from advertising cookies through the cookie banner. 

HOWEVER, WE HAVE NOT “SOLD” PERSONAL INFORMATION TO THIRD PARTIES AS THAT TERMS IS DEFINED BY THE CCPA WITHIN THE PAST 12 MONTHS. ALSO, WE HAVE NOT “SHARED” PERSONAL INFORMATION WITH THIRD PARTIES FOR THE PURPOSE OF CROSS-CONTEXT BEHAVIORAL ADVERTISING. 

> Rights for California Minors 

Minors under the age of 16 have the right to request the deletion, correction, or copies of information publicly posted by you, such as on forums or bulletin boards.  